COMMUNICATION CHANNELS
We maintain secure communication channels for different types of inquiries:
General Inquiries
For reader questions, content suggestions, or technical issues:
Email: contact@islamjourney.org
Response Time: 7-14 days
Legal and Formal Notices
For copyright claims, legal disputes, or formal communications:
Email: Islamjourney@protonmail.com
Requirements: Must include specific details and legal basis
GRIEVANCE REDRESSAL
For content-related concerns, we follow established grievance redressal procedures. Complaints must include:
- Specific content being challenged with exact URLs
- Detailed explanation of the concern
- Legal basis for the complaint where applicable
- Contact information for follow-up
RESPONSE PROTOCOLS
We acknowledge legitimate inquiries within 24 hours and provide substantive responses within 15 days as per standard digital intermediary practices.
ABUSE PREVENTION
We maintain zero tolerance for:
- Harassment or threats
- Frivolous or bad-faith complaints
- Attempts to circumvent security protocols
- Privacy violations or doxxing attempts
SECURITY MEASURES
All communications are conducted through secure, encrypted channels. We maintain necessary privacy protections while ensuring responsive communication for legitimate concerns.